FAQ

Q1:  Can you take a personalized or custom item?

We offer personalized or custom, made-to-order items. You can request a personalized or custom item. Please provide the product's name or link or the picture. quantity is depend on styles.


Q2:  How to place an order?

It is very simple to purchase your order online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:

1. If you are brand new to our website, we suggest you create an account before you place the order, and then log in to place the order, then you can check your order status and history.
2. Enter the item page you want to order, fill in the wear date( refers to when you need to use the item), choose the gender, standard size or customize, then click" Add to Cart".
3. Click the button "Proceed to Checkout" if your order information is correct. PS: You can use the coupon code to apply for the discount on this page if you have the code.
4. Fill in the correct shipping address, email, phone number, and choose the shipping method payment method, etc, click "Place order now", finally, skip to the Paypal page or Checkout page to finish your payment. then your order is placed.

Q3:  How to pay for my order?

We accept Paypal and other major credit cards (via checkout), please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete it, you can send your payment in minutes. If you would like to pay via credit card, please view the pictures below for the appropriate procedures. Click "continue checkout" and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.

If you don't have a PayPal or credit card, you can also pay offline, more details please contact with us.

Q4:  Why do I need to pay additional custom tax for my items?

In certain circumstances, some countries may charge custom taxes for the purchase from other countries. Please kindly note that the buyer should be responsible for the Custom Tax of his country, thanks for your understanding.

 

Q5:  Which currency do you use?

The default currency on our website is USD. If you want to see other currencies, please click the right top to selecting your store's currency, the store will automatically update to display the currency associated with your payment processor.

 

Q6:  How will you notify me if there is a problem with my order?

All order communication is done via email, so it’s important that your email address is accurate and current.

Q7: Do you ship to P.O. boxes and APO and FPO addresses?

We currently only offer shipping to P.O. Boxes with the detailed street. APO and FPO options are not available.