Shipping Info

1. SHIPPING METHOD

Sellers may offer either standard shipping or express shipping for delivery depending on the item and your location. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

2. DELIVERY ADDRESS

Please make sure we have your correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Sellers may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security restricted areas such as military bases.

3. SHIPPING TIME AND COSTS

3.1 On your order confirmation page, you'll see the estimated delivery time and costs for shipping. Typically, the shipping time and costs for your order will be as below:

3.2 It’s important to keep in mind that you may see longer delivery times than you're used to from other e-commerce websites. This is due to the fact that items that may be coming from another country or need to be bundled or packaged with other similar-sized items.

3.3 Other external factors, such as current events or shipping carrier delays, may change the actual arrival time of your item.

3.4 After an order is successfully placed, you'll receive an order confirmation message that will outline the estimated processing time for your order.

3.5 You'll receive a shipment notification message that will provide you with the estimated delivery time for each item once it is shipped. You can also view this estimated delivery time under each item in your order history.

4. MISSING DELIVERY

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service within 60 days of the order date. For other orders, products, and logistics related issues, please contact our customer service within 60 days of the order date.